Competitive Intelligence and Benchmarking
American Airlines and The US Airlines Industry
Dr. Yao Zhao
Professor in Supply Chain Management
Rutgers Business School
Dr. Andrew Johnson
Lecturer in Supply Chain and Operations Management
University of Central Florida
American Airlines
The world's largest airline by fleet size, revenue, passengers carried, passenger-kilometer flown, and # of destinations served.
In 2019, AAL operates almost 6,800 flights per day to nearly 350 destinations in more than 50 countries.
Best North American Airline 2019 by Business Traveler Asia-Pacific
American Airlines Group is clearly in trouble, Problems? Causes? Opportunities?
Competitive Intelligence and Benchmarking
Industry analysis: Assess industry potential and risk by industry trend, competition intensity, value chain analysis.
Competitive positioning: Position a company in the competitive landscape by profit frontier, enterprise ranking and KPI examination.
Enterprise diagnosis: Discover problems and diagnose causes by strengths and weaknesses analysis, value driver & breakdown analysis.
Questions Answered
Industry Classification
Airlines, Air-Freight & Airport Services
Compare Apple to Apple
Phase 1
Step 1: Industry Trend
Step 2: Concentration and Competition Intensity
Step 3: Value Chain Analysis
Step 1: Industry Trend Analysis
Industry trend analysis is a process to help companies understand patterns that occur in a specific industry and provide companies with important data to help make good business decisions (Van V. Coetzee & Swanepoel, 2017). The results can be used to identify how products or services are consumed over time. Also, observing industry trends can ensure companies remain competitive and help reduce investment risk in the global market.
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Economic or environmental drivers?
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Step 2: Concentration and Competition Intensity
Competition intensity measures how companies, within the same industry, apply tension on one another (Purnama & Subroto, 2016). According to Porter (Porter, 2008b), competition intensity also determines the profitability of an industry and the competitive forces that drive a company’s strategy.
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Step 3: Value Chain Analysis
Profitable businesses generate value along the supply chain not only for their customers, but for those who they conduct business with. A process used for evaluating a business’s activities (primary and support) to aid in creating value is called value chain analysis (Porter, 2008a). This type of analysis helps companies identify areas of opportunities when creating a product or offering a service.
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Phase 2
Step 1: Profit Frontier
Step 2: Enterprise Ranking
Step 3: Key Performance Indicator Examination
Step 1 - Profit Frontier
The profit frontier is the outer envelope of the data indicating the most profitable companies in each revenue class. This is a part of the competition’s positioning in terms of profitability.
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Step 2 - Enterprise Ranking
Enterprise ranking examines a company’s placement amongst other companies using varied metrics. It is one of the most intuitive and straightforward way to compare companies side-by-side. In this step, we are going to focus on financial measures between Alaskan (ALK), American (AAL), Delta (DAL), United (UAL), and Southwest (LUV).
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Step 3 - Key Performance Indicator (KPI) Examination
Key Performance Indicators (KPIs) are activities that are essential for a firm to achieve their intended goals (Demydyuk, 2011). It is crucial that they get these right as establishing KPIs can sometimes be time consuming, but the results can determine a company’s future. Similar to the physical examination of a person, the KPI Examination of a company provides a comprehensive assessment of the company’s performance in profitability, financial health, growth, and operational efficiency relative to its peers, for the purpose of detecting abnormalities and signaling early alarms for potential issues. This is done by assessing the company’s performance (e.g., percentile rank) in contrast to its peers (the population) in the same industry.
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KPI Examination of An Enterprise
Physical examination of a person
Objectives of KPI Examination
Detect abnormalities
Phase 3
Step 1: Strengths and Weaknesses
Step 2: Value Driver Analysis
Step 3: Breakdown Analysis
AAL and Competitors
Step 1 - Strengths and Weaknesses
Strengths describes how well a company is performing using internal techniques that they know work well. On the other hand, weaknesses reflect underperforming activities which need to be improved upon. Both are used to evaluate how competitive the company is in the market (Parton & Ryley, 2012).
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Step 2 - Value Driver Analysis
Value driver analysis can be used to identify the drivers and levers that may directly affect the company’s performance metrics. These variables measure the value of the company in terms of monetary assets, margins, operating cash, debt ratios, etc.
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Step 3 - Breakdown Analysis
Breakdown analysis looks at a firm’s revenue, cost, and assets to analyze and compare their components for the objective of diagnosing the root causes for problems. For example, if the industry’s average operating cost is 10% of the revenue, but mine is 15%, then I may have spent too much on my operating expenses. Breakdown analysis can answer the questions of how did it happened and when did the issue happen, all in an effort to diagnose the causes of problems (Zhao, 2022).
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Summary on AAL
Recap
Competitive intelligence and benchmarking
Industry analysis
Competition positioning
Enterprise diagnosis
Competitive intelligence for problem discovery